Support

Support provides support for OpenStack connections with FlashArray backends via the standard Pure Storage support channels by either calling +1-650-729-4088 (Global Toll Number), or going to https://support.purestorage.com/Pure1/Support for regional support numbers, or by submitting a support request via email to email:support@purestorage.com

Community support is available through the ‘code’ slack channel: https://code-purestorage.slack.com/.

All documentation for Pure Storage’s drivers for OpenStack are contained in this Deployment Operations Guide. A link to the most current version can always be found at http://support.purestorage.com/Solutions/Openstack/.

The Pure Storage OpenStack team presently intends to provide maintenance of the three most recently released versions of OpenStack. For example, during Wallaby development, all code that is part of the Train, Ussuri and Victoria official branches are supported. Upon Wallaby release, direct maintenance for Train would be dropped and maintenance for Wallaby is added.

If your host operating system, hypervisor, and other components involved in the data path are approved through the IMT, then as long as you are using an OpenStack release (or n-1) version, your configuration is supported. See the FlashArray compatibility Matrix <https://support.purestorage.com/FlashArray/Getting_Started_with_FlashArray/FlashArray_Compatibility_Matrix>_ to verify your configuration is supported.

Pure Storage can provide customized support options for production requirements. For more information, please contact your sales team.